- Unrivalled workmanship
- Responsive and Respectful
- Professional and Qualified
- Personalised solutions
- Competitive prices
1.1. The following terms shall have the following meanings for the purposes of this agreement. 1.1.1. 'Services' and/or 'Works' means those specified in the Contractor's Works Authorisation Form or Contractor's other documentation. 1.1.2. 'Contractor' means Roberts & Son Plumbing and Heating Ltd Limited or where abbreviated RSPH. 1.1.3. 'Employer' means the person, firm or Company for whom Works are carried out. 1.1.4. 'Engineer' means the person agreed by the Contractor and Employer or, failing agreement, nominated by the Contractor. 1.1.5. 'Works Authorisation Form' means the document detailing Services and minimum cost as agreed by the Contractor and Employer. 1.2. Headings contained in this agreement are for reference purposes only and should not be incorporated into this agreement and shall not be deemed to be any indication of the meaning of the clauses to which they relate. 1.3. Acceptance of the Contractor's Works Authorisation Form, either by Employer's representative, email, purchase order or by letter of intent is deemed as acceptance of these Terms and Conditions.
2.1. The Employer appoints the Contractor to undertake the Services in return for the payments. Any order number given is deemed to be part of the Employers' administrative procedure and is not a reason to delay payment.
3.1. In consideration of the services to be rendered by the Contractor under this agreement the Employer agrees to make the payments promptly without demand deduction or set-off. 3.2. For account customers only, payment of the price and VAT shall be due within 30 days of the date of the invoice. Time for payment shall be of the essence. Interest on overdue invoices shall accrue from the date when payment becomes due from day to day until the date of payment at a rate of 8% above the Bank of England Base Rate from time to time in force and shall accrue at such a rate after as well as before any judgment. In the event that the Employer is acting in the course of a business, the Contractor reserves the right to claim compensation for late payment pursuant to the Late Payment of Commercial Debts (Interest) Act 1998. At this point RSPH reserve the right to charge an administration fee of £280 for each late invoice and an additional £35 for each letter chasing the debt. 3.3. For non-account customers a prepayment is payable before the commencement of work equal to the total sum of the figures appearing in the estimated total cost on the Works Authorisation Form at the time of acceptance, with the balance of the charge being payable upon presentation of the invoice. 3.4. Any queries to an invoice must be made in written form within 14 days of the invoice date clearly stating the nature of the query and possible solution. Revaluations will not be accepted as queries. 3.5. The Employer shall make available to the Contractor the whole of the site of the proposed Works at the commencement on site unless otherwise agreed in writing.
4.1. Prior to commencement of the Works on site the Employer may cancel this agreement at any time by giving the Contractor written or telephone notice by midday, for day Works, on the prior working day (Mon-Fri), or 24 hours' notice for scheduled night Works. Please note the employer shall then be liable to pay to the Contractor for all work undertaken and expenses incurred in preparing for the Works. Upon commencement of the Works on site the Employer may not cancel this agreement, save as set out in clause 7. £35 for each letter chasing the debt. 3.3. For non-account customers a prepayment is payable before the commencement of work equal to the total sum of the figures appearing in the estimated total cost on the Works Authorisation Form at the time of acceptance, with the balance of the charge being payable upon presentation of the invoice. 3.4. Any queries to an invoice must be made in written form within 14 days of the invoice date clearly stating the nature of the query and possible solution. Revaluations will not be accepted as queries. 3.5. The Employer shall make available to the Contractor the whole of the site of the proposed Works at the commencement on site unless otherwise agreed in writing.
5.1. All sums payable under this agreement unless otherwise stated are exclusive of VAT and other duties or taxes. 5.2. Any VAT or other duties or taxes payable in respect of such sums shall be payable in addition to such sums. £35 for each letter chasing the debt. 3.3. For non-account customers a prepayment is payable before the commencement of work equal to the total sum of the figures appearing in the estimated total cost on the Works Authorisation Form at the time of acceptance, with the balance of the charge being payable upon presentation of the invoice. 3.4. Any queries to an invoice must be made in written form within 14 days of the invoice date clearly stating the nature of the query and possible solution. Revaluations will not be accepted as queries. 3.5. The Employer shall make available to the Contractor the whole of the site of the proposed Works at the commencement on site unless otherwise agreed in writing.
6.1. The Contractor shall not be liable to the Employer for loss or damage to the Employer unless due to the negligence of the Contractor. 6.2. In the event that the Employer disputes the Works undertaken by the Contractor, all disputes must be notified to the Contractor in writing within 14 days of the Works being carried out or within 14 days of the Invoice, whichever is the latter. The Employer shall be prohibited from disputing the work undertaken or the amount of the invoice after this 14 day period. 6.3. Save as expressly referred to above, and except where the Employer is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977 Section 12 as amended and/or the Unfair Terms in Consumer Contracts Regulations 1999 Regulation 3(1). all other warranties, conditions or terms relating to fitness for purpose, quality or condition of the Goods and/or Services, whether express or implied by statute or common law or otherwise are excluded to the fullest extent permitted by law. 6.4. For the sake of clarity, the Contractor will not be held liable for any consequential losses suffered by the Employer as a result of any breach of the Contractors obligations, whether reasonably foreseeable or otherwise. 6.5. The Employer shall indemnify defend and hold harmless the Contractor in full against all loss, costs, damages, charges, expenses and other liabilities awarded against or incurred as a result of or in connection with any claim made against the Contractor by a third party In respect of any matter caused by the Employer or for which liability has been assumed by the Employer. 6.6. For the avoidance of doubt RSPH will not accept any associated risk with the Works unless all risks are highlighted at the pricing stage and the associated risks communicated in writing by the Employer to the Contractor.
7.1. The following obligations are conditions of this agreement and any breach of them shall be deemed a fundamental breach which shall determine this agreement immediately and the rights and liabilities of the parties shall then be determined in accordance with clause 8. 7.2. Failure on the part of the Employer to make punctual payment of all sums due to the Contractor under the terms of this agreement. 7.3. Failure on the part of the Contractor to observe any obligation under this agreement not requiring notice to be served and in the case of obligations requiring Notice to be served failure to comply with the terms of any notice. 7.4. The levying of any distress or execution against the Employer or the making by him of any composition or arrangement with creditors or being a company the Employer's liquidation (other than a members' voluntary liquidation with the written consent of the Employer).
In the event of this agreement being determined whether by effluxion of time, notice of breach or otherwise: 8.1. The Employer shall immediately pay to the Contractor: 8.1.1. All arrears of payments and any other sums due under the terms of this agreement, and 8.1.2. All further sums which would but for the determination of this agreement have fallen due at the end of the Works. 8.2. Either party shall be entitled to exercise any one or more of the rights and remedies given to it under the terms of this agreement and the determination of this agreement shall not affect or prejudice such rights and remedies and each party shall be and remain liable to perform all outstanding liabilities under this agreement notwithstanding that the other may have exercised one or more of the rights and remedies against it. 8.3. Any right or remedy to which either party is or may become entitled under this agreement or in consequence of the other's conduct may be enforced from time to time separately or concurrently with any right or remedy given by this agreement or now or afterwards provided for and arising by operation of law so that such rights and remedies are not exclusive of the other or others but are cumulative.
9.1. The Works, unless otherwise notified, have been priced to be carried out between the hours of 07:00 and 17:00 unless agreed prior to commencement and agreed in the Contractor's Works Authorisation Form. In the event that the Employer changes the hours within which the Works are to be undertaken, the Employer shall be liable for the Contractors additional costs. Additional working hours will be charged in full hours and any additional part of a working hour will be rounded up to the next nearest whole hour. 9.2. In the event that working time is lost on site due to delays caused either by the actions of the Employer, his representative or by other contractors employed by the Employer, or by sewer surcharge caused by storm, flood, tidal or pump failure, the Employer shall be liable for the additional costs incurred by the Contractor. In addition, in the event that the Contractor experiences delays for which they are not responsible, the Employer shall be liable for the Contractor's additional costs in relation to the additional setting up or out of sequence working. 9.3. Unless otherwise stated in writing it is assumed that vehicular access is possible to working area. In the event that this is not possible the Employer shall be liable for an extra costs incurred due to lack of access. 9.4. If access is required onto private land it will be the Employer's responsibility to ensure all relevant permissions have been obtained. 9.5. In the event that the Contractor is required to work in any confined spaces as defined by the Health and Safety at Work Act or any manhole deeper than 1.4 metres the Contractor reserves the right to charge the Employer for the required additional labour and safety equipment.
10.1. Cleaning 10.1.1. The removal of waste from the working area is deemed to be within the capacity of the equipment originally specified by the Works Authorisation Form. Should this be insufficient due to volume, tanker Maximum Gross Vehicle Weights or other reasons unknown at the time of booking, HRSP reserve the right to utilise additional resources without additional order or confirmation and pass on the additional cost to the customer. 10.2. CCTV/Sonar Inspection Works 10.2.1. Due to the nature of CCTV inspection, the Contractor cannot guarantee the accuracy of any CCTV inspection or measurement A CCTV Survey will only show the interior of the sewer or pipe, and will not show the exterior. Alternatively Sonar may be used to track the route of a pipe; however Sonar by its nature may be up to 1 metre out in accuracy. Any interpretation and advice as a result of CCTV inspection shall not be binding on the Contractor, and is the sole responsibility of the Employer. In the event that the measurements or advice given is inaccurate, the Contractor shall not be responsible for any loss or damage howsoever caused. 10.3. Sewer Condition 10.3.1. Where information is provided or implied either verbally or in writing or through CCTV recordings concerning the condition of the sewers and this is found to be inaccurate or out of date the Employer shall be responsible for any extras costs incurred for additional work that may be required to complete the Works. The Contractor shall not be liable for any deterioration, structural or otherwise, that develops or becomes apparent on any pipe they are working on howsoever caused. 10.4. Waste Disposal 10.4.1. Unless otherwise stated the Contractor has not quoted for the removal of waste or debris from site. If disposal is found to be necessary the Employer will be responsible for the additional costs incurred by the Contractor in the removal, transporting and disposal of waste to a registered site, together with additional administrative costs. 10.4.2. Waste disposal is determined depending on strength, viscosity and constituent make up, and as such rates stated are subject to change. As such RSPH reserve the right to pass on these fluctuations with immediate effect without prior written notification. All waste is subject to acceptance at the disposal site, rejection of any load will result in storage costs and additional travelling costs to another suitable disposal site and an administration fee of £100 being added to the invoice. 10.4.3. Waste disposal will be charged in full tonnes, and any part of a tonne will be rounded up to the next nearest whole tonne.
11.1. If damage or loss is sustained to the Contractor's equipment due to reasons beyond their control, or due to the condition of the pipe work or some other known or unknown risk, the Contractor reserves the right to charge for the costs in retrieving the equipment, including the instruction of another contractor and/or the costs of replacing the equipment. The Contractor also reserves the right to charge for loss of profits and down time whilst the items are recovered or replaced.
12.1. Warranty 12.1.1. Each of the parties warrants its power to enter into this agreement and has obtained all necessary approvals to do so. 12.2. Force Majeure 12.2.1. In the event of national emergency, war, prohibitive governmental regulation or any other cause beyond the control of the parties ('force majeure event') the obligations of the parties shall be suspended for so long as the force majeure event renders performance of the agreement impossible and upon the occurrence of a force majeure event all money then due to the Contractor shall be paid immediately. 12.3. Severance 12.3.1. If any provision of this agreement is declared by any judicial or other competent authority to be void, voidable, illegal or otherwise unenforceable or indications to that effect are received by either of the parties from any competent authority the remaining provisions of this agreement shall remain in full force and effect unless the Contractor in the Contractor's discretion decides that the effect of such declaration is to defeat the original intention of the parties In which event the Contractor shall be entitled to terminate this agreement by 30 days' notice to the Employer and the provisions of clause 8 shall apply accordingly. 12.4. Whole Agreement 12.4.1. Each party acknowledges that this agreement contains the whole agreement between the parties and that it has not relied upon any oral or written representation made to it by the other or its employees or agents and has made its own independent investigations into all matters relevant to it. 12.5. Notices 12.5.1. All notices to be given under this agreement shall be in writing and shall either be delivered personally or sent by first class or airmail prepaid post or by email, telex, cable or facsimile transmission and shall be deemed duly served: In the case of a notice delivered personally, at the time of delivery. "In the case of a notice sent inland by first class prepaid post, 2 clear business days after the date of dispatch." "In the case of a telex, cable or facsimile transmission, if sent during normal business hours then at the time of transmission and if sent outside normal business hours then on the next following business day provided (in each case) that a confirmatory copy is sent by first class prepaid post or by hand by the end of the next business day. Each notice shall be addressed to the address of the party concerned set out in this agreement or to such other address as that party shall have previously notified to the sender." 12.6. Proper Law and Jurisdiction 12.6.1. This agreement shall be governed by and construed in accordance with the law of England and Wales and each party agrees to abide by the decision of the courts of England and Wales. 12.7. Waiver 12.7.1. The Failure by either party to enforce at any time or for any period any one or more of the terms or conditions of this agreement shall not be a waiver of them or of the right at any time subsequently to enforce all terms and conditions of this agreement. 12.8. Third Party Rights 12.8.1. A person who is not a party to this agreement has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any terms of this agreement.
13.1. All hired or cross hired equipment will be covered by CPA Hire Rules and any damage or loss must be paid for by the hirer/end user. 13.2. All equipment supplied to site must be paid for in full. If the item(s) are not required the item(s) can be returned and the cost of delivery, collection and any appropriate restocking fee will be charged.
14.1. The Fuel Surcharge figure is calculated from the AA figures. The fuel surcharge will be charged in full hours, any part of an hour will be rounded up to the next nearest whole hour. 14.2. Items such as parking fees/fines, congestion charges and other such items incurred in the performance of the Services will be recharged to the Employer.
As always... prompt and reliable, a company you can rely on to resolve all drainage issues in a timely fashion, great service.
Roberts & Son are always my go-to company for any issues across the portfolio I manage. Most recently I asked they attend to several out of hours call outs in one day due to the extreme weather causing problems with burst pipes across several buildings. The engineers attended in good time, fixed the issues whilst there and a detailed report was received. I could not have asked for more from them and I am extremely grateful for their help.
Very professional service. Highly recommended.
I called Roberts & Son and spoke to a very polite lady who booked the works in to attend the property within 2 hours, i received an email with pictures of the works completed and a happy customer. Thanks Darren Rowe